Policies

Refund policy

We want every dollar to reach the children and communities we serve. Here is how refunds work, in plain language.

Last updated: October 4, 2026

TripsNot refundable. No change fees, and seats can be transferred.

DonationsGenerally not refundable. Made a mistake? Email us within 14 days.

ShopOur shop partner's return policy applies.

Trips

Trip payments, including the $500 registration, are not refundable.

Why we can't offer refunds

Soon after you pay, we send the funds to our teams in Ghana and Kenya. They use them to book and pay the local vendors who provide your meals, lodging, transportation and activities. Once those funds are sent, it is nearly impossible to get them back.

Please be sure about your trip before you pay your registration. Questions? Ask us first at contact@dreamerswishfoundation.org.

Your options if you can't travel

Transfer your seat to another traveler. They register and agree to our trip policies.
Move to a future trip, if space is available.
No change fees for either option.

If we change or cancel a trip

If safety or events outside our control force us to change a trip, we'll find good alternatives and keep you informed. If we have to cancel a trip, we'll move your payments to our next trip, or work with you on the fairest option we can.

We also recommend travel insurance that covers trip cancellation, because flights and other costs you pay yourself are not covered by Dreamers Wish Foundation. Read our full trip policies.

Donations

Donations are generally not refundable. If you gave the wrong amount or gave by mistake, email contact@dreamerswishfoundation.org within 14 days and we'll do our best to help. Donations are processed by Zeffy or Every.org.

Shop purchases

Our merchandise is printed to order by our shop partner, whose terms cover returns, exchanges and damaged items. Contact us if you need help with an order.

Need help? Email contact@dreamerswishfoundation.org. We read every message.